Mols-Linien is a Danish fast ferry company with approximately 300 employees, linking Jutland and Zealand with up to 26 daily departures.
As a ferry company, it is essential to have the correct staffing levels relative to demand and the necessary security. Over Staffing
provides increased costs and understaffing means reduced service or dismissed guests. Security planning is complicated by the requirement for
crew qualification, which also must be coordinated in relation to the expected ticket sales. This must also be matched with the schedule -
and last but not least, there are also work rules to be observed. Previously, the planning of duties was made in spreadsheets which quickly became
unmanageable and information should be updated manually in a duty dispatch system.
"With PDC RMS, we have an integrated planning and dispatch tool for importing the expected figures for ticket sales, automatic validation of qualifications
at each departure, and ensure that we comply with labor rules. Employees benefit from an online roster available
on their smartphones - instead of a printed roster plans. "
"Following the implementation of PDC StaffPlan we've actually gotten so good control of planning and production, that the need for an" Early Warning "
on wages is very limited."
Says Jesper Skovgaard, Commercial Director of Mols-Linien