Blog article:
5 Advantages of Demand-driven Shift Scheduling

Article written by Carsten Christoffersen,
Marketing Manager at PDC.

Feel free to contact me on tel +45 3636 0000 for a chat about options. Or, write to
Marketing Manager of workforce management solutions


Demand-driven shift planning is a method of allocating staff to tasks based on their priority, skill requirements and demand. It is often used in situations where the demand for labor varies over time such as healthcare, retail, ferry transportation, etc.

  • When the frost sets in, the need for staff in the emergency room increases.
  • In connection with public holidays, the need for cashiers in the supermarket increases.
  • During holiday periods, the need for ferry crossings increases.
  • Etc. etc.

Demand-driven planning is increasingly becoming the cornerstone of cost-effective business operations. After all, ensuring adequate staffing during high and low demand periods isn’t just smart—it’s essential.

Demand-driven shift scheduling

The true value lies in avoiding overstaffing and associated unnecessary labor costs – or understaffing, which can mean lost opportunities or dissatisfied customers.

But the benefits don’t stop here!

Let’s dive into the advantages of demand-driven shift scheduling.


vagtplan fordelReduction in operating costs
Demand-driven shift scheduling allows employers to closely match their staffing needs with given demand. It reduces idle time and overstaffing. When you have the right number of employees planned – neither too many nor too few – you optimize wage costs and comply with all applicable laws and regulations. This is a game-changer in industries where labor is a significant part of operating costs.
vagtplan fordelImproved customer/citizen satisfaction
No one likes standing in long lines or facing sold-out situations. By utilizing demand forecasting, employers ensure that they have enough hands-on deck during rush hour and high season. This means shorter waiting times, better service, and generally higher customer satisfaction.
vagtplan fordelImproved employee morale and retention
Contrary to what one might assume, employees appreciate shift schedules based on actual demand data. This means greater predictability in their working hours and a better balance between work and private life.
Employees who know their shift schedules well in advance and who feel they are being used effectively often report higher job satisfaction. This not only boosts morale but can significantly reduce turnover rates in sectors notorious for high attrition.
vagtplan fordelDynamic adaptation to fluctuations
In a labor market characterized by variations and fluctuations, static planning can be an obstacle. Demand-driven planning allows for adaptation to fluctuating demand. Whether it’s a change in staffing needs due to season, events, holidays, weather patterns, or anything else, companies can adjust their scheduling decisions and ensure they’re always one step ahead.
vagtplan fordelStreamlined shift scheduling
Using sophisticated scheduling software makes the entire scheduling process more straightforward and accurate. Schedulers spend less time juggling shift requests or making last-minute adjustments. Instead, they can focus on more strategic tasks as the rostering system provides actionable insights derived from demand data, work forecasts and other essential metrics.


Carsten Christoffersen, Marketing Manager,
Workforce Management

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